South Knoxville News

The Tennessee Valley Health Care System reported that 77 patients newly enrolled in its benefits program requested appointments but had not received one during the period ending September 1, according to data collected from the U.S. Department of Veteran’s Affairs.

During that same time frame, the system scheduled 166,175 pending appointments across its 20 healthcare facilities.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar or better to wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA’s data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

At a hearing before the House Veterans Affairs Committee after the report was released, Debra Draper, health care director at the GAO, said new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains on its website that when veterans apply for benefits, they are assigned to 1 of 8 priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
Nashville, TN	47,836	42,724	5,112
Murfreesboro, TN (Alvin C. York)	43,167	37,525	5,642
Dover, TN	1,556	1,477	79
Bowling Green, KY	4,774	4,619	155
Clarksville, TN	12,302	11,584	718
Chattanooga, TN	15,086	14,411	675
Tullahoma, TN	1,298	1,275	23
Cookeville, TN	5,583	5,453	130
Hopkinsville, KY	4,113	3,804	309
McMinnville, TN	2,001	1,980	21
Roane County, TN	2,167	2,118	49
Maury County, TN	3,383	3,185	198
Athens, TN	2,021	1,932	89
International Plaza, TN	4,043	3,860	183
Gallatin, TN	1,707	1,691	16
Albion Street, TN	2,760	2,683	77
Charlotte Avenue, TN	5,543	5,399	144
Pointe Centre, TN	5,449	4,926	523
Glenis Drive, TN	224	211	13

Source: U.S. Veteran’s Administration